Refund Policy
Try HeyDoc! free first. Any payment is refunded in full if you ask within 14 days of it and have not started a conversation since. You can cancel at any time, and your plan runs until the end of the month you paid for.
Try it first
Every new account starts with a free 3-day trial, with one patient and three minutes of live conversation, so you can see how HeyDoc! works before paying.
Refunds within 14 days
We refund a payment in full when both of these are true:
- you ask within 14 days of that payment, and
- no conversation has been started on your account since that payment.
This is the same for your first payment and for every monthly renewal. A conversation counts once a call with a patient has connected; creating or editing patients does not count.
Once a conversation has started in a paid month, or after 14 days, that month is not refunded, in full or in part. You can still cancel so it does not renew again.
Cancelling
Use Manage billing on your dashboard. Cancelling stops future payments; your plan stays active until the end of the paid month, and your patients and transcripts stay available to read.
When something goes wrong on our side
If you were charged twice, charged after cancelling, or could not use HeyDoc! because of a problem on our side, tell us and we will refund the affected payment.
How to ask
Email support@heydocapp.com from the address on your account and say which payment you mean. Polar, our payment provider, returns the money to your original payment method; banks usually show it within 5 to 10 business days.
Your legal rights
This policy adds to any rights you have under the consumer law where you live; it does not replace them. It is part of the Terms of Service.